Brab's Privacy Policy

1. What Data We Collect

We collect various types of information when you create an account and use the brab platform. This Privacy Policy explains exactly what data is collected and why.

The data we collect falls into two main categories — what you provide directly, and what is collected automatically while you use the platform.

2. How Collected Data Is Used

Brab uses your data only for its intended purposes. We never sell your personal information or use it for unrelated advertising or third-party gain.

• Your data is used to create, manage, and secure your account.
• Your financial information is used to accurately process deposit and withdrawal transactions.
• Responsible gaming is ensured through age and identity verification.
• Data is analyzed to detect and prevent fraud, money laundering, and other illegal activity.
• Your data is used to deliver a personalized experience based on your preferences and gaming patterns.
• Usage data is analysed to support platform improvements and bug fixes.
• Your contact information is used to send important updates, security alerts, and promotional offers.
• Required information is provided to relevant authorities to meet legal obligations.

3. Where and How Long Data Is Stored

Brab stores your data on secure, encrypted servers. Retention periods depend on the type of data and applicable legal requirements.

• All personal data is retained for as long as your account remains active.
• After account closure, transaction records may be retained for up to 5 years for legal compliance purposes.
• Security logs are typically deleted after 12 months.
• If your account is deleted at your request, all data beyond legal retention requirements will be permanently removed.

4. Sharing Data with Third Parties

Brab never sells your personal data to third parties. In certain limited circumstances, a restricted amount of information may be shared.

• Payment Providers: Only the information necessary to process transactions is shared with payment services such as bKash, Nagad, and Rocket.
• Game providers: Minimal user data may be shared with game providers to ensure gameplay runs correctly.
• Law enforcement agencies: Data may be disclosed to government authorities when required by a valid legal order or investigation.
• Anti-fraud system: Limited data may be verified with specialist security partners to help prevent fraud.

All third-party partners are bound by strict confidentiality agreements with brab and are not permitted to use your data for their own purposes.

5. Cookies & Tracking Technologies

Brab uses cookies on its website and app. Cookies are small text files stored on your device that help improve platform functionality.

• Essential cookies: Required for login sessions, security, and core functionality — the site cannot operate without these.
• Performance Cookies: Collects anonymous data to measure page load speed and identify technical issues.
• Functional Cookies: Remembers your language preference, theme settings, and other customizations.
• Analytics Cookies: Helps improve the platform by analysing user behaviour.

6. Your Rights Over Your Data

Brab believes you should have full control over your own data. Your rights are outlined in detail below.

• Right to access your data: You can request a copy of your data held by us at any time.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of any data that falls outside of legal retention requirements.
• Right to Restrict Processing: You can request that your data be used only for specific purposes.
• Data portability: You may request an export of your data in a standard, portable format.
• Right to object: You can object to the processing of your data for certain reasons.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

7. Protection of Minors

Brab is an 18+ platform. We enforce a strict policy to protect minors.

• Age verification is mandatory at registration — users under 18 are not permitted to create an account.
• If someone registers using a false age and this is later verified, the account will be closed immediately.
• We do not intentionally collect any data from minors.
• If we become aware that data has been collected from a minor, it will be deleted immediately.

8. Our Technical Measures for Data Protection

Brab uses advanced technology to protect your privacy — not just policies, but multiple layers of real technical security.

• All data transfers are encrypted using TLS 1.3.
• Stored data is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available.
• Regular security audits and penetration testing are conducted.
• An automated system is active to detect suspicious login attempts.
• Physical security is maintained 24/7 at our data centers.

9. Changes to the Privacy Policy

Brab reserves the right to update this Privacy Policy as needed. You will be notified in advance of any significant changes.

• Notice will be given at least 15 days before any significant changes take effect, via email or platform notification.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not accept the changes, you may request that your account be closed.
• The date of each update will be noted at the top of this page.

10. Contact & Complaints

For any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated privacy team.

• Email us at: [email protected]
• Instant support is available 24/7 via live chat.
• Privacy-related complaints receive an initial response within 48 hours.
• Complex requests are resolved within a maximum of 30 days.